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Pison Support Center

Popular topics

Which product is right for me?

If you are an individual looking to track your own data, Pison READY is the right application for you. With Pison READY you can monitor and improve your reaction time and get ready to compete with the only Cognitive Performance tracker for athletes at every level. With Pison READY, you will perform at your mental peak for an edge on the playing field, at the office or in school.

If you are an individual looking to track data for multiple people, Pison READY Pro is the right application for you. Pison READY Pro allows sports teams to manage, track, and train performance analytics for multiple athletes. Each player has a dedicated account recording their team history of cognitive analytics. Coaches can track their players’ history and real-time game readiness. Scouts can assess players’ and prospects’ mental and physical analytics and progression over time with graphical data logs.

How do I configure Pison READY Pro for my team?

Step 1: Procure a Team Subscription

  1. Acquire the Subscription: Start by obtaining a subscription for your team from our website. [Insert link to buy a subscription.] The Pison Team will grant you access to Pison READY Pro as the administrator for your organization/team.

Step 2: Create Your Account

  1. Receive Access from Pison: Once your team subscription is confirmed, you will have access to Pison READY Pro. Use the email that you signed up with to create your account.
  2. Accessing the Dashboard: Navigate to the dashboard website. [Enter dashboard link provided by Pison.]
  3. Signing Up: Click on the ‘Sign Up’ option on the dashboard.

Step 3: Create Teams on Your Dashboard

  1. Access the Dashboard: Log in with your newly created account credentials.
  2. Set Up Teams: On the dashboard, locate and click the ‘Add Team’ button.
  3. Provide Team Information: Fill out the necessary information to create your team (e.g., team name, members, etc.).
  4. Save Changes: Click ‘Save’ to confirm the team creation process.

Step 4: Manage Teams and Collect Data

  1. Team Management: Your dashboard is now prepared for team management.
  2. Data Collection: With the team created, you’re now set to manage the team and begin collecting athlete data through the Pison READY Pro app platform.

Congratulations! Your team subscription is in place, and you’ve successfully set up your dashboard to create teams and manage athlete data through Pison.

What makes Pison different from other wearable devices?

Your Pison device is a breakthrough in wearable technology because it measures the electrical activity of your neurological system and gives you insights into the performance of your mind and nervous system. Pison devices give you knowledge of your neurological state and can help you identify times when you are performing your best. It can also detect if you are tired, have a head injury, or are otherwise impaired.  In addition, some Pison devices have the ability to track the cardiovascular and physical metrics of other wearables, such as heart rate and blood oxygen level.  When these capabilities are combined with our unique neural sensor, Pison devices give you the most comprehensive set of health and wellness information to help you perform and live at your peak. 

How do I restart my Pison READY device?

Step 1: Shut Down the Device

  1. Locate the Power Button: Identify the button situated on the side of your device.
  2. Turn Off the Device: Press and hold the side button for approximately 10 seconds.
  3. Confirmation of Shutdown: When the device is off the screen won’t wake up, and the LED indicator will turn off, confirming the device is powered down.

Step 2: Restart the Device

  1. Locate the Power Button: Identify the button situated on the side of your device.
  2. Turn Off the Device: Press and hold the side button for approximately 10 seconds.

When to Turn Off or Restart

Power Preservation: It’s recommended that you shut down your device when it is not in use. This will help conserve battery power more effectively than letting the device sleep.

How do I position and wear my device?

How to Wear Your Device

  1. Positioning the Device: Open the velcro of the band and gently slide the device onto your wrist, placing it on your dominant hand.
  2. Orientation: Ensure the device is positioned correctly by placing the button with the Pison logo closest to your body for easy readability when you lift your wrist to view the screen.
  3. Adjusting the Fit: Once properly positioned, gently pull the strap to tighten the device. It should be snug but comfortable for your wrist.

Tips for Proper Device Placement

  1. Centering: Ensure the device is centered on your wrist for optimal accuracy and comfort.
  2. Placement: The device should sit behind the wrist bone for a secure fit.

 

What data can I track using Pison devices and apps?

All Pison devices provide insights into your cognitive performance.  Some Pison devices also provide insights into cardiovascular and fitness health as well. 

Athletes at all levels turn to Pison READY when they need a mental edge. Pison READY gives athletes of all levels the ability to measure three important cognitive performance metrics that are tied to athletic performance: 

  • Readiness – to react and be sharp.  Decline in readiness can indicate impairment from head trauma or lifestyle choices.
  • Focus – to maintain attention.
  • Mental Agility – to make split second decisions.

People whose workplace performance depends on mental sharpness, gain an extra edge with Pison PERFORM. PERFORM helps you monitor and improve cognitive performance, fatigue, stress, and overall fitness—elevating you to new levels of success.  Pison PERFORM measures:

  • Fatigue – mental energy level.
  • Sleep – quality, amount, and type.
  • Stress – positive or negative emotions.
  • Readiness – to react and be sharp.  
  • Focus – to maintain attention.
  • Mental Agility – to make split second decisions.

How do I set up Pison READY?

Step 1: Get the Pison Ready App

  1. Download the App: Go to either the Apple App Store or the Google Play Console on your device, look for the Pison Ready app and download it to your device.

Step 2: Account Setup/Login

  1. Open the App: Launch the Pison Ready app.
  2. Create/Login to Your Account: If you’re a new user, create an account. If you already have an account, simply log in.

Step 3: Connecting Your Device

  1. Connect Your Device: Once logged into the app, you will be asked to connect your device.
  2. Properly Wear Your Device: [Link to instructions on wearing the device properly].
  3. Activate Pairing Mode on the Device: Press the Pison button on the face of your device to put it in pairing mode. If the device is off, press and hold the button on the side of the device for 2 seconds to turn it on.
  4. Initiate Device Search in the App: Within the app, locate and click the ‘Find Device’ button.
  5. Select Your Device: Choose your device from the list displayed on the app.

Step 4: Confirming Pairing

Verify Successful Pairing: Once properly paired, test the connection by moving your fingers. You should see the Neural Data graph lines respond to your movements.

How do I synchronize my Pison READY device to the mobile application? 

There are several potential reasons data may not show in the dashboard.  To correct this issue, follow this procedure:

  • Update the firmware on your device.  Update device firmware (link to another support post)
  • Confirm that the device is in your organization by completing the following steps:
    1. Add your device to your organization.
    2. Add your user to the organization.
  • Confirm that the data was successfully uploaded from the Pison READY mobile application to the Pison READY cloud. You can confirm your session got uploaded in the Settings > Session screen.

Orders and Promotions

In which countries are Pison devices and applications available?

Pison currently ships only to customers in the US and Canada.  Extended use of Pison’s products is not approved outside of these countries and will void your warranty. 

There may be several reasons that Pison is not yet available in other countries, including regulatory approvals, import policies, or international or local laws. Please note that our shipping list is subject to change.

If you would like to have Pison’s products shipped to another country, please contact us at support@pison.com

Check the status of an order

Once you place your order at www.pison.com, you will receive a confirmation email from us with your order details. You may visit www.pison.com and log in to My Account at the bottom of the page to view the status of recent orders, shipment information, and your current Pison subscriptions. 

Once your order has shipped, you will receive a separate email notification with instructions on how to track your order.  Please keep in mind that it could take up to one business day for the carrier to scan your package and update your tracking information.  

If you are having difficulty checking the status of your online order, please contact Pison’s support team at support@pison.com.

Refer a Friend program

Everyone benefits when you refer your friends to use Pison!

Your friends gain the benefits of monitoring and improving their cognitive performance and health with the only wearable that gives insights into the performance of your mind and nervous system.  Plus, for every friend you refer to Pison you earn one free month for your own membership.  We’ll even give your friends one free month of membership for being your friend.  

How it Works

Once you receive your Pison device and activate your membership, go to the My Account section of your Pison app or at www.pison.com.  Go to Refer a Friend and to find your personalized referral code.  Share the code with your friends and ask them to use this promo code when ordering their Pison device and membership. We will send you an email notification when your friends use your code. Once your friend activates their membership and any return period has passed, we will credit your account for one month of free membership.  You will receive another email notification when this credit has been applied to your account. To receive the one month credit, you must have an active membership and account credits will show up as an extension of your renewal date.

Replace a lost or damaged device

If you have lost or damaged your Pison device and need a replacement, you can purchase replacement devices directly from our website.

Pison warrants that the charger and Pison device are free from defects.  The warranty period is 1 year in the US and Canada.  If your device is defective and is still under warranty, please contact Pison for a replacement. To initiate a return, complete this form to request a return authorization number. You will need your order number, which you can retrieve by logging in to My Account on www.pison.com. Once your returned device is received by Pison, your return or exchange will be processed within 14 business days. You’ll receive a confirmation email once your return/exchange is complete.

Return or exchange your device

You may return or exchange your fully functional and undamaged Pison device for any reason within 30 days of receipt of your original order (i.e., the day you receive your Pison device in the mail) for a refund or exchange. 

To initiate a return, please complete this form to request a return authorization number. You will need your order number, which you can retrieve by logging in to My Account on www.pison.com. Once your returned device is received by Pison, your return or exchange will be processed within 14 business days. You’ll receive a confirmation email once your return/exchange is complete.

Notes – 

  • If you decide to return your Pison product for a refund, you must cancel your membership through My Account or you will continue to be charged the monthly membership fee.
  • Shipping and handling charges from your original order, including taxes or other customs fees, are non-refundable. 
  • Refunds are made in the same currency as the original payment and will reflect current exchange rates.
  • We request that you return your Pison device using the same packaging that was used to ship it to you.  If that packaging is no longer available, you can use any other suitable packaging to return your Pison device as long as the device is properly protected and kept secure while in transit.
  • If the Pison device was a gift, you may need the email address for the person who placed the order on your behalf.  We can only credit the original payment method used by the purchaser.

Replace a lost or damaged charger

If you have lost or damaged your charger and need a replacement, you can purchase replacement chargers directly from our website.

Pison warrants that the charger and Pison device are free from defects.  The warranty period is 1 year in the US and Canada.  If your charger is defective and is still under warranty, please contact Pison for a replacement. To initiate a return, complete this form to request a return authorization number. You will need your order number, which you can retrieve by logging in to My Account on www.pison.com. Once your returned device is received by Pison, your return or exchange will be processed within 14 business days. You’ll receive a confirmation email once your return/exchange is complete.

Track your shipment

Once you place your order at www.pison.com, you will receive a confirmation email from us with your order details. Once your order has shipped, you will receive a separate email notification with instructions on how to track your order.  Please keep in mind that it could take up to one business day for the carrier to scan your package and update your tracking information.  

In addition, you may also go to www.pison.com and log in to My Account at the bottom of the page to view the status of recent orders, shipment information, and your current Pison subscriptions. 

If you are having difficulty tracking your order and it has been more than 24 hours since you completed your online order, please contact Pison’s support team at support@pison.com

Gift a device or membership

You can help your friends and family reach their peak health and performance by giving a Pison device and subscription as a gift.  

If the recipient is new to Pison, you may order a Pison device and membership as a gift by visiting https://www.pison.com/shop/ and selecting Purchase as a Gift.

You may also give additional membership months to a current Pison member. Just visit https://www.pison.com/shop/, select Purchase as a Gift, and select Memberships.

 Gift purchases work as follows: 

  1. When you purchase Pison devices or memberships as a gift, the devices and memberships must be paid in full at the time of purchase.  
  2. The membership will begin on whichever date occurs first: 1) the Pison device or membership is activated by the gift recipient, or 2) 90 days have passed since the gift’s ship date.  Gift recipients will receive several reminder emails prior to and after the 90 day activation date. 
  3. Gift recipients will be asked to add a credit card to their account, so that additional purchases and renewals will be paid for by the gift recipient once the initial gift period has expired.
  4. The membership will renew automatically at the end of the gift period.  Several email reminders will be sent to the gift recipient prior to the renewal date.

Accounts

Change the email or password associated with your account

Change the Email Associated with Your Account

  1. Email Change: Unfortunately, manual changes to the email associated with your account are not available. If you’ve lost access to your email or are unable to recover your account, please contact the Pison team at support@pison.com for assistance.

Change Password

  1. Forgot Password: If you’ve forgotten your password and can’t log in, click on the “Forgot Password” link on the login page. Follow the prompts to reset your password.
  2. Change Password While Logged In:
    • Accessing Profile: If you’re already logged in, go to your profile settings.
    • Editing Information: Click on the ‘Edit’ button located on the top right corner.
    • Update Password: Look for the “Update your Password” section.
    • Entering New Password: Follow the prompts to enter your current password and set a new one.
    • Confirmation: Once you receive a success message after confirming your new password, it means your password has been successfully updated.

Transfer your data to a new phone

To transfer your Pison mobile app data to a new phone, tablet or other supported device: 

Remove your Pison device from the old phone/tablet

  1. Ensure that you have a stable internet connection
  2. Remove your Pison device from your wrist
  3. Ensure that your Pison device is fully charged
  4. In the Pison mobile app, go to My Account and select Back Up Data
  5. When the backup is complete, go to Settings and select Restore Factory Settings 
  6. When the factory reset is complete, go to the Bluetooth settings of your old phone/tablet and remove the Pison device.
  7. Uninstall the Pison app from your old phone/tablet.

Connect your Pison device ring to the new phone/tablet – Follow the instructions for “How do I set up Pison READY” in the support section of www.pison.com.

How does Pison protect my personal data and ensure privacy

Pison is committed to keeping your personal information safe. We have taken many measures in our devices, applications, and infrastructure to safeguard your privacy.  Please refer to our complete privacy policy for details.

Manage multiple devices

If you want to manage/view multiple accounts and players at the same time, upgrade your Pison READY account to Pison READY Pro. This will allow you to monitor multiple players simultaneously. Without Pison READY Pro, the only way to manage multiple accounts on a single device is by manually logging in and out of the accounts.

Connect your Pison READY account to a Pison READY PRO team account

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Product Questions - Pison READY

How to connect your device with the Pison READY mobile app

Step 1: Connecting Your Device

  1. Access Device Connection: Once inside the app, you’ll notice it’s not connected to any device.
  2. Properly Wear Your Device: [Link to instructions on wearing the device properly].
  3. Activate Pairing Mode on the Device: Press the Pison button on the face of your device to put it in pairing mode. If the device is off, press and hold the button on the side of the device for 2 seconds to turn it on.
  4. Initiate Device Search in the App: Within the app, locate and click the ‘Find Device’ button.
  5. Select Your Device: Choose your device from the list displayed on the app.

Step 2: Confirming Pairing

  1. Follow On-Screen Instructions: Follow any on-screen prompts or instructions to complete the pairing process.
  2. Verify Successful Pairing: Once properly paired, test the connection by moving your fingers. You should see the Neural Data graph respond to your movements.

Congratulations! Your device is now successfully paired with the Pison Ready app. You can now enjoy using its features and functionalities.

View your data in the Pison READY app

You can use the Pison READY mobile app to run cognitive tests and review past results.  To begin, download the app to your mobile device.  Go to either the Apple App Store or the Google Play Console on your device, look for the Pison READY app and download it to your device.

Once you have the Pison READY app, visit the My Profile page where you can access: 

  1. Your top scores for Readiness, Focus, and Mental Agility
  2. Historical reports of your Readiness, Focus, and Mental Agility scores (Click on Data)
  3. Information on how your scores compare to other Pison READY users (Click on Leaderboard)

Replace a lost or damaged device

If you have lost or damaged your Pison device and need a replacement, you can purchase replacement devices directly from our website.

Pison warrants that the charger and Pison device are free from defects.  The warranty period is 1 year in the US and Canada.  If your device is defective and is still under warranty, please contact Pison for a replacement. To initiate a return, complete this form to request a return authorization number. You will need your order number, which you can retrieve by logging in to My Account on www.pison.com. Once your returned device is received by Pison, your return or exchange will be processed within 14 business days. You’ll receive a confirmation email once your return/exchange is complete.

Track changes to reaction time

Your Pison device and application allow you to measure three essential cognitive performance metrics: readiness, focus, and mental agility.  Pison enables you to monitor these performance metrics over time so you can understand your current mental state at any time and track progress you are making in your training and preparation routines.  Pison provides the following analytics to help you monitor changes in your cognitive performance metrics: 

  • Personal Baseline – Establish a personal baseline for reaction time that can be used to compare with future reaction time tests.  Degradation of reaction time could indicate a potential impairment from head injury, fatigue or lifestyle choices. 
  • History
    • Readiness score – See daily, weekly, and monthly results.
    • Mental Agility score – See daily, weekly, and monthly results. View chart of scores over time. View personal best and worst scores.
    • Focus score – See daily, weekly, and monthly results.
  • Circadian Rhythm – See Readiness scores as they vary based on time of day.
  • Return to Play – Specialized report shows Readiness scores compared to a Personal Baseline to give indication of potential impairment.

Our graphs and measurements explained

Baseline Score

The baseline score is a calibrated reaction time test which averages your reaction time (in milliseconds) for three separate tests in order to approximate an average score which your future readiness test results will be compared against.

Readiness Score

The readiness score is the calculation of how your reaction time result compares to your baseline score. For example, if your baseline score is 200 ms and your reaction time result is 180 ms, then your Readiness Score result will say your reaction time was 10% faster than your baseline score.

Readiness Score vs Reaction Time

The readiness score is the percentage of your latest score in comparison to your baseline whereas the reaction time is the test result in ms. In this example below, the Readiness Score is 15% faster and the reaction time is 230 ms.

Agility Score

The agility score is calculated from the inverse efficiency score of your reaction time result divided by the percentage of stimuli you correctly responded to. This number is mapped to a 1-100 scale in order to show how you are testing. Keep in mind that it will be very difficult to receive a 100 result.

Measure reaction time

Access the Test

  1. Log In: Open the app and log in to your account.
  2. Select Readiness Test: Navigate to the Readiness Test section within the app.

Initiate the Test

  1. Home Screen: Upon selection, you’ll land on a home screen displaying your latest readiness test result and previous test records.
  2. Connect Device: Ensure your wearable device is connected to the app. If not connected, establish the connection at this stage.
  3. Start the Test: Click on the “Start Readiness Test” button to commence the test and follow the provided instructions.

Tips for a Successful Test

  1. Optimal Environment: Conduct the test in a distraction-free environment for accurate results.
  2. Device Placement: Ensure the device is securely and correctly placed on your wrist. Refer to [link on device placement tips] for guidance.
  3. Hand Gesture: Perform the test gesture on the same arm that the device is on. Keep your hand in a loose fist (relaxed grip) as the resting position. Maintain your arm in a position where you can observe the stimulus light. When the light flashes white, swiftly extend your fingers into an open hand position. Repeat this gesture each time the device’s light flashes during the 30-second test duration.

Viewing Test Results

  1. Test Completion: Once the test ends, the device will display your test result.
  2. Further Details: For more comprehensive information about your performance, refer to the app.

Deleting Results

If necessary, you can delete a test result if you were unable to complete it or if distractions affected your performance. Note that after clicking “Save and Continue,” you won’t be able to return to delete a result.

Conduct a Go/No-Go test with Pison READY

Access the Test

  1. Log In: Open the app and log in to your account.
  2. Select Go/No-Go Test: Navigate to the Go/No-Go Test section within the app.

Initiate the Test

  1. Home Screen: Upon selection, you’ll land on a home screen displaying your latest Go/No-Go test result and previous test records.
  2. Connect Device: Ensure your wearable device is connected to the app. If not connected, establish the connection at this stage.
  3. Start the Test: Click on the “Start Go/No-Go Test” button to commence the test and follow the provided instructions.

Tips for a Successful Test

  1. Optimal Environment: Conduct the test in a distraction-free environment for accurate results.
  2. Device Placement: Ensure the device is securely and correctly placed on your wrist. Refer to the support topic, “How do I Position and Wear my Device” for guidance.
  3. Hand Gesture: Perform the test gesture on the same arm that the device is on. Keep your hand in a loose fist (relaxed grip) as the resting position. Maintain your arm in a position where you can observe the stimulus light. When the light flashes white, swiftly extend your fingers into an open hand position. When the light flashes orange, maintain the resting position. Repeat this gesture each time the device’s light flashes during the approximately 60-second test duration.

Viewing Test Results

  1. Test Completion: Once the test ends, the device will display your test result.
  2. Further Details: For more comprehensive information about your performance, refer to the app.

Deleting Results

If necessary, you can delete a test result if you were unable to complete it or if distractions affected your performance. Note that after clicking “Save and Continue,” you won’t be able to return to delete a result.

Product specifications - Pison READY

Pison READY device specifications:

  • Dimensions:  W 28.7 x L 46 x H 12.5
  • Weight: 25 grams
  • Sensors
    • Pison electroneurography sensor: 2 channels, 3.2khz sampling rate, 14 bit Resolution, 10uV noise input referred
    • IMU sensor: 200hz, 6 DoF (3 axis accel + 3 axis gyro)
  • Display: 1.14 inches TFT 263K colors 
  • Connectivity: Bluetooth low energy, ANT+
  • Battery: Li-ion polymer 270mAh
  • Battery time: three days
  • Casing: PA plastic + 40% glass fiber 
  • IP rating: Water Resistant IP65
  • Strap: PA Exchangeable 

Improve reaction time with Pison READY

Pison READY gives you the information you need to monitor and track important cognitive performance metrics, including readiness, focus, and mental agility. Every improvement plan starts with a measurement of your initial baseline data and requires consistent monitoring to track results.

Cognitive scores can be affected by a diverse number of factors, including training regimes, diet/hydration, fatigue/sleep patterns, time of day/circadian rhythm, injury (including head trauma), and lifestyle choices such as drug or alcohol use. Pison READY gives you a convenient and accurate way to measure your cognitive performance metrics and monitor your performance over time.

Many Pison users measure these performance metrics on a daily basis and record information in the Notes section of each test regarding recent training sessions, lifestyle choices, sleep, and diet that could have had an effect on the cognitive scores. You can use that information to adjust your training and preparation to maximize and improve your performance.

Charge your device

In the box that the Pison wearable came in, there is a dedicated USB to pins charger. Connect this to an outlet where the device can rest fully connected to the pins.

Sync your device to the mobile app

Step 1: Connect Your Device

  1. Access Device Connection: Once logged into the app, you will be asked to connect your device.
  2. Properly Wear Your Device: [Link to article instructions on wearing the device properly].
  3. Activate Pairing Mode on the Device: Press the Pison button on the face of your device to put it in pairing mode. If the device is off, press the button on the side of the device to turn it on.
  4. Initiate Device Search in the App: Within the app, locate and click the ‘Find Device’ button.
  5. Select Your Device: Choose your device from the list displayed on the app.

Step 2: Confirm Pairing

Verify Successful Pairing: Once properly paired, test the connection by moving your fingers. You should see the Neural Data graph lines respond to your movements.

How do I position and wear my device?

How to Wear Your Device

  1. Positioning the Device: Open the velcro of the band and gently slide the device onto your wrist, placing it on your dominant hand.
  2. Orientation: Ensure the device is positioned correctly by placing the button with the Pison logo closest to your body for easy readability when you lift your wrist to view the screen.
  3. Adjusting the Fit: Once properly positioned, gently pull the strap to tighten the device. It should be snug but comfortable for your wrist.

Tips for Proper Device Placement

  1. Centering: Ensure the device is centered on your wrist for optimal accuracy and comfort.
  2. Placement: The device should sit behind the wrist bone for a secure fit.

 

Product Questions - Pison READY Pro

Measure reaction time

Access the Test

  1. Log In: Open the app and log in to your account.
  2. Select Readiness Test: Navigate to the Readiness Test section within the app.

Initiate the Test

  1. Home Screen: Upon selection, you’ll land on a home screen displaying your latest readiness test result and previous test records.
  2. Connect Device: Ensure your wearable device is connected to the app. If not connected, establish the connection at this stage.
  3. Start the Test: Click on the “Start Readiness Test” button to commence the test and follow the provided instructions.

Tips for a Successful Test

  1. Optimal Environment: Conduct the test in a distraction-free environment for accurate results.
  2. Device Placement: Ensure the device is securely and correctly placed on your wrist. Refer to [link on device placement tips] for guidance.
  3. Hand Gesture: Perform the test gesture on the same arm that the device is on. Keep your hand in a loose fist (relaxed grip) as the resting position. Maintain your arm in a position where you can observe the stimulus light. When the light flashes white, swiftly extend your fingers into an open hand position. Repeat this gesture each time the device’s light flashes during the 30-second test duration.

Viewing Test Results

  1. Test Completion: Once the test ends, the device will display your test result.
  2. Further Details: For more comprehensive information about your performance, refer to the app.

Deleting Results

If necessary, you can delete a test result if you were unable to complete it or if distractions affected your performance. Note that after clicking “Save and Continue,” you won’t be able to return to delete a result.

Charge your device

In the box that the Pison wearable came in, there is a dedicated USB to pins charger. Connect this to an outlet where the device can rest fully connected to the pins.

How do I position and wear my device?

How to Wear Your Device

  1. Positioning the Device: Open the velcro of the band and gently slide the device onto your wrist, placing it on your dominant hand.
  2. Orientation: Ensure the device is positioned correctly by placing the button with the Pison logo closest to your body for easy readability when you lift your wrist to view the screen.
  3. Adjusting the Fit: Once properly positioned, gently pull the strap to tighten the device. It should be snug but comfortable for your wrist.

Tips for Proper Device Placement

  1. Centering: Ensure the device is centered on your wrist for optimal accuracy and comfort.
  2. Placement: The device should sit behind the wrist bone for a secure fit.

 

Product Questions - Pison PERFORM

Product specifications - Pison PERFORM

Pison PERFORM device specifications:

  • Dimensions:  W 28.7 x L 46 x H 12.5
  • Weight: 25 grams
  • Sensors
    • Pison electroneurography sensor: 2 channels, 3.2khz sampling rate, 14 bit Resolution, 10uV noise input referred
    • IMU sensor: 200hz, 6 DoF (3 axis accel + 3 axis gyro)
    • Photoplethysmography (PPG) sensor
    • Temperature sensor
    • Galvanic skin response sensor
    • Electrocardiogram sensor
  • Display: 1.14 inches TFT 263K colors 
  • Connectivity: Bluetooth low energy, ANT+
  • Battery: Li-ion polymer 270mAh
  • Battery time: three days
  • Casing: PA plastic + 40% glass fiber 
  • IP rating: Water Resistant IP65
  • Strap: PA Exchangeable 

Measure reaction time

Access the Test

  1. Log In: Open the app and log in to your account.
  2. Select Readiness Test: Navigate to the Readiness Test section within the app.

Initiate the Test

  1. Home Screen: Upon selection, you’ll land on a home screen displaying your latest readiness test result and previous test records.
  2. Connect Device: Ensure your wearable device is connected to the app. If not connected, establish the connection at this stage.
  3. Start the Test: Click on the “Start Readiness Test” button to commence the test and follow the provided instructions.

Tips for a Successful Test

  1. Optimal Environment: Conduct the test in a distraction-free environment for accurate results.
  2. Device Placement: Ensure the device is securely and correctly placed on your wrist. Refer to [link on device placement tips] for guidance.
  3. Hand Gesture: Perform the test gesture on the same arm that the device is on. Keep your hand in a loose fist (relaxed grip) as the resting position. Maintain your arm in a position where you can observe the stimulus light. When the light flashes white, swiftly extend your fingers into an open hand position. Repeat this gesture each time the device’s light flashes during the 30-second test duration.

Viewing Test Results

  1. Test Completion: Once the test ends, the device will display your test result.
  2. Further Details: For more comprehensive information about your performance, refer to the app.

Deleting Results

If necessary, you can delete a test result if you were unable to complete it or if distractions affected your performance. Note that after clicking “Save and Continue,” you won’t be able to return to delete a result.

View your data in the Pison PERFORM app

You can use the Pison PERFORM mobile app to run cognitive tests, review past cognitive test results, and view historical information about stress, fatigue and sleep.  To begin, download the app to your mobile device.  Go to either the Apple App Store or the Google Play Console on your device, look for the Pison PERFORM app and download it to your device.

Once you have the Pison PERFORM app, visit the My Profile page where you can access: 

  1. Your top scores for Readiness, Focus, and Mental Agility
  2. Historical reports of your Readiness, Focus, Mental Agility scores plus information on stress, fatigue, and sleep. (Click on Data)
  3. Information on how your scores compare to other Pison users (Click on Leaderboard)

Charge your device

In the box that the Pison wearable came in, there is a dedicated USB to pins charger. Connect this to an outlet where the device can rest fully connected to the pins.

How do I position and wear my device?

How to Wear Your Device

  1. Positioning the Device: Open the velcro of the band and gently slide the device onto your wrist, placing it on your dominant hand.
  2. Orientation: Ensure the device is positioned correctly by placing the button with the Pison logo closest to your body for easy readability when you lift your wrist to view the screen.
  3. Adjusting the Fit: Once properly positioned, gently pull the strap to tighten the device. It should be snug but comfortable for your wrist.

Tips for Proper Device Placement

  1. Centering: Ensure the device is centered on your wrist for optimal accuracy and comfort.
  2. Placement: The device should sit behind the wrist bone for a secure fit.

 

Product Questions - Pison THRIVE

Measure reaction time

Access the Test

  1. Log In: Open the app and log in to your account.
  2. Select Readiness Test: Navigate to the Readiness Test section within the app.

Initiate the Test

  1. Home Screen: Upon selection, you’ll land on a home screen displaying your latest readiness test result and previous test records.
  2. Connect Device: Ensure your wearable device is connected to the app. If not connected, establish the connection at this stage.
  3. Start the Test: Click on the “Start Readiness Test” button to commence the test and follow the provided instructions.

Tips for a Successful Test

  1. Optimal Environment: Conduct the test in a distraction-free environment for accurate results.
  2. Device Placement: Ensure the device is securely and correctly placed on your wrist. Refer to [link on device placement tips] for guidance.
  3. Hand Gesture: Perform the test gesture on the same arm that the device is on. Keep your hand in a loose fist (relaxed grip) as the resting position. Maintain your arm in a position where you can observe the stimulus light. When the light flashes white, swiftly extend your fingers into an open hand position. Repeat this gesture each time the device’s light flashes during the 30-second test duration.

Viewing Test Results

  1. Test Completion: Once the test ends, the device will display your test result.
  2. Further Details: For more comprehensive information about your performance, refer to the app.

Deleting Results

If necessary, you can delete a test result if you were unable to complete it or if distractions affected your performance. Note that after clicking “Save and Continue,” you won’t be able to return to delete a result.

Charge your device

In the box that the Pison wearable came in, there is a dedicated USB to pins charger. Connect this to an outlet where the device can rest fully connected to the pins.

Sync your device to the mobile app

Step 1: Connect Your Device

  1. Access Device Connection: Once logged into the app, you will be asked to connect your device.
  2. Properly Wear Your Device: [Link to article instructions on wearing the device properly].
  3. Activate Pairing Mode on the Device: Press the Pison button on the face of your device to put it in pairing mode. If the device is off, press the button on the side of the device to turn it on.
  4. Initiate Device Search in the App: Within the app, locate and click the ‘Find Device’ button.
  5. Select Your Device: Choose your device from the list displayed on the app.

Step 2: Confirm Pairing

Verify Successful Pairing: Once properly paired, test the connection by moving your fingers. You should see the Neural Data graph lines respond to your movements.

How do I position and wear my device?

How to Wear Your Device

  1. Positioning the Device: Open the velcro of the band and gently slide the device onto your wrist, placing it on your dominant hand.
  2. Orientation: Ensure the device is positioned correctly by placing the button with the Pison logo closest to your body for easy readability when you lift your wrist to view the screen.
  3. Adjusting the Fit: Once properly positioned, gently pull the strap to tighten the device. It should be snug but comfortable for your wrist.

Tips for Proper Device Placement

  1. Centering: Ensure the device is centered on your wrist for optimal accuracy and comfort.
  2. Placement: The device should sit behind the wrist bone for a secure fit.

 

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