Return or exchange your device

You may return or exchange your Pison device for any reason within 30 days of receipt of your original order (i.e., the day you receive your Pison device in the mail) for a refund or exchange. Devices must be fully functional and undamaged and must be returned with the original packaging.

To initiate a return, please complete this form to request a return authorization number. You will need your order number, which you can retrieve by logging in to My Account on www.pison.com. Once your returned device is received by Pison, your return or exchange will be processed within 14 business days. You’ll receive a confirmation email once your return/exchange is complete.

Notes – 

• If you decide to return your Pison product for a refund, you must cancel your membership through My Account or you will continue to be charged the monthly membership fee.
• Shipping and handling charges from your original order, including taxes or other customs fees, are non-refundable. 
• Refunds are made in the same currency as the original payment and will reflect current exchange rates.
• You must return your Pison device using the original packaging that was used to ship it to you. 
• If the Pison device was a gift, you may need the email address for the person who placed the order on your behalf.  We can only credit the original payment method used by the purchaser.