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Cognitive test troubleshooting
#product-questions-pison-baseball-pro
If your cognitive tests keep failing:
- Ensure Proper Device Placement
- How to Wear your Device
- Positioning the Device: Open the velcro of the band and gently slide the device onto your wrist.
- Orientation: Ensure the device is positioned correctly by placing the button with the Pison logo closest to your body for easy readability when you lift your wrist to view the screen.
- Adjusting the Fit: Once properly positioned, gently pull the strap to tighten the device. It should be snug but comfortable for your wrist.
- Tips for Proper Device Placement
- Centering: Ensure the device is centered on your wrist for optimal accuracy and comfort.
- Placement: The device should sit behind the wrist bone for a secure fit.
- How to Wear your Device
- Do a hard reset of the device: To hard reset the device, hold the PISON button and the side button for 20 seconds. A successful reset occurs when the display goes black and the PISON logo appears.
- Restart the App: Close and reopen the Pison® app.
- Ensure Firmware Is Up To Date:
- Navigate to the home screen within the app.
- Tap the device icon with the blue dot in the top right corner to enter “Device Settings.”
- Select “Device Details.”
- Press “Update Available,” then tap “Update” to install the latest firmware.
- Check the “Current firmware version” to confirm the update.
- Check For App Updates: Open the Google Play Store or Apple App Store and verify that the app is up to date.
